Failed to ship my order
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Users questions:I came across a seller on website who displayed used laptops for sale. whose email address is xihuatrade2@hotmail.com and his name is Liu Bess. I had a comprehensive negotiation with him concerning the sale of his laptops which we had concluded. I finally made a bank transfer of 650USD. He later requested for the teller which I sent to him for payment confirmation. Immediately he received it, he promised to ship the laptops to me via DHL. Since 2 days ago now, I have sent so many email messages to him concerning the status of goods but he never replied me again. Please tell what to do and what can you do for me to recover either my money or the laptops. Victor
Experts answer:but do you use escrow to pay money to him? if so, he could not get the moeny untill you receive his goods! escrow is a safe tool for seller and buyer to reach business. Hope this could help you in the future.
Experts answer:Dear Mr. victor ebhota, Thanks for alerting us to your complaint. Carol from the Alibaba.com Online Security Department has been assigned to look into your complaint. An email has also been sent to your registered Alibaba.com email address asking for more details. Please check your inbox and respond as soon as possible so we can initiate the complaint review and resolution process. Our complaints resolution process is as follows: 1. Acknowledge complaint received from buyer 2. Request detailed evidence from buyer 3. Request detailed evidence from supplier 4. Resolve the complaint 4. Resolve the complaint - If it is a verified fraud case, the supplier's Alibaba.com account will be removed. - If it is a normal trade dispute, we encourage both parties to work together on a resolution. For background, Alibaba.com is not authorized to play the role of a judge or arbitrator in cases of normal trade disputes. Alibaba.com is not capable of imposing and enforcing any meaningful penalty or action on any parties in regard to a normal trade dispute. If the supplier's account is cancelled due to your complaint, you might be eligible for a refund from our Fair Play Fund. For details on this program, please visit: http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm
Experts answer:but do you use escrow to pay money to him? if so, he could not get the moeny untill you receive his goods! escrow is a safe tool for seller and buyer to reach business. Hope this could help you in the future.
Experts answer:Dear Mr. victor ebhota, Thanks for alerting us to your complaint. Carol from the Alibaba.com Online Security Department has been assigned to look into your complaint. An email has also been sent to your registered Alibaba.com email address asking for more details. Please check your inbox and respond as soon as possible so we can initiate the complaint review and resolution process. Our complaints resolution process is as follows: 1. Acknowledge complaint received from buyer 2. Request detailed evidence from buyer 3. Request detailed evidence from supplier 4. Resolve the complaint 4. Resolve the complaint - If it is a verified fraud case, the supplier's Alibaba.com account will be removed. - If it is a normal trade dispute, we encourage both parties to work together on a resolution. For background, Alibaba.com is not authorized to play the role of a judge or arbitrator in cases of normal trade disputes. Alibaba.com is not capable of imposing and enforcing any meaningful penalty or action on any parties in regard to a normal trade dispute. If the supplier's account is cancelled due to your complaint, you might be eligible for a refund from our Fair Play Fund. For details on this program, please visit: http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm
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- This information provided by the users.Thanks!
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