Goods purchased that were seized by customs
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Users questions:I purchased silicone goods from a 3 year golden Alibaba member.
I paid the manufacturer in advance for the shipping by DHL. The goods were susequently confiscated by French Customs (not even my country!). I was asked to supply an authorisation to sell the product AFTER the problems with customs. They never once mentioned before that I might need authorisation, this was a product manufactured in China! They have since told me that it is not their fault, and is just my loss.
Experts answer:Being Scammed can be avoided! Dear all buyers! as you know, there are so many scammers, but how can we stop us from being scammed? It can become true if you get our help. And If you are not sure of your supplier either, you can contact us too. please contact us at: Email & MSN: ycl-ian99@live.co.uk
Experts answer:you need to find out the supplier is a legally reliable supplier
Experts answer:Dear Mr. Garth Laatz, Thanks for alerting us to your complaint. Carol from the Alibaba.com Online Security Department has been assigned to look into your complaint. An email has also been sent to your registered Alibaba.com email address asking for more details. Please check your inbox and respond as soon as possible so we can initiate the complaint review and resolution process. Our complaints resolution process is as follows: 1. Acknowledge complaint received from buyer 2. Request detailed evidence from buyer 3. Request detailed evidence from supplier 4. Resolve the complaint 4. Resolve the complaint - If it is a verified fraud case, the supplier's Alibaba.com account will be removed. - If it is a normal trade dispute, we encourage both parties to work together on a resolution. For background, Alibaba.com is not authorized to play the role of a judge or arbitrator in cases of normal trade disputes. Alibaba.com is not capable of imposing and enforcing any meaningful penalty or action on any parties in regard to a normal trade dispute. If the supplier's account is cancelled due to your complaint, you might be eligible for a refund from our Fair Play Fund. For details on this program, please visit: http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm
Experts answer:Being Scammed can be avoided! Dear all buyers! as you know, there are so many scammers, but how can we stop us from being scammed? It can become true if you get our help. And If you are not sure of your supplier either, you can contact us too. please contact us at: Email & MSN: ycl-ian99@live.co.uk
Experts answer:you need to find out the supplier is a legally reliable supplier
Experts answer:Dear Mr. Garth Laatz, Thanks for alerting us to your complaint. Carol from the Alibaba.com Online Security Department has been assigned to look into your complaint. An email has also been sent to your registered Alibaba.com email address asking for more details. Please check your inbox and respond as soon as possible so we can initiate the complaint review and resolution process. Our complaints resolution process is as follows: 1. Acknowledge complaint received from buyer 2. Request detailed evidence from buyer 3. Request detailed evidence from supplier 4. Resolve the complaint 4. Resolve the complaint - If it is a verified fraud case, the supplier's Alibaba.com account will be removed. - If it is a normal trade dispute, we encourage both parties to work together on a resolution. For background, Alibaba.com is not authorized to play the role of a judge or arbitrator in cases of normal trade disputes. Alibaba.com is not capable of imposing and enforcing any meaningful penalty or action on any parties in regard to a normal trade dispute. If the supplier's account is cancelled due to your complaint, you might be eligible for a refund from our Fair Play Fund. For details on this program, please visit: http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm
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- This information provided by the users.Thanks!
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