i can't cancel order,what can i do to be refunded?
Users questions:i made order and told suppliers the colors i want and he confirmed to me that colors are available so i made payment. After payment, he told me he can't get me the gold color..The problem is that my customers paid money for me to get them that color..According to Egypt Law, if i take money from someone and didn't get what he want he can sue me and i will be in jail.
i tried to click on 'cancel order' but it's not working , i don't know what to do..how can i cancel it and how i will be refunded if i made payment by credit card??
Experts answer:First of all, you must provide more information about the product and company contact details, so we can give you more accurate answer.
You should call your supplier and explain him/her the situation. If it is a honest supplier you will get your refunds, but you need to negociatte directly. I can´t not give you more details because I dont know where is your supplier from.
Regards
Chris
Experts answer:
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